Damaged product: If the product has been received during shipment during transport, please take photos of both the package and this and the shipment and additional information about the order to our customer service at firstname.lastname@example.org.
We will be able to provide this damage report for your shipment and we can send you a replacement product for service. Always keep good transport packaging. In all cases of problems, please contact our customer service.
Wrong or defective product: Sometimes it can happen to make a human mistake and set off on the wrong product. Proper shipped wrong or defective product, please contact our customer service immediately. In this way, we are able to agree on a return and ensure that you receive a replacement product as soon as possible. Other problem situation: all other problems and questions please contact our customer service.